BipulKumar M

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Due charge issue

Ola Cabs - Due charge issue
Two years back on a bike ride from Jadavpur to Saltlake electronics complex trip the problem occured. I booked for online payment and paid the money after I alighted from the bike. Within that time the bike driver very quickly left to little distance and did something. Since then I see a due to 228 rupees. Since then I couldnt book any Ola cab. Please, remove that unjustified due so that I can book Ola in future.
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Preferred solution: Solution

Anonymous
map-marker Singapore, Singapore

I want to start ola partner

Ola Cabs - I want to start ola partner
My app showing error whenever i trying to login it's showing the current device belong to another partner
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Neeta L Qto

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Ola postpaid

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Phone didnt connected. I want to terminate the Ola postpaid which I m not able to do. I dont hv much time to write 100 words essay on this. If you really want to solve the problem the better call me I will give me more detail information on what is going wrong in Ola
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Preferred solution: How many time I hv to write it? Termination of Ola postpaid

veeresh G Pyr

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CRN787354****,CRN790916**** for this rides amount deducted from ola postpaid and cash taken by auto driver

Ola Cabs - CRN787354****,CRN790916**** for this rides amount deducted from ola postpaid and cash...
Ola Cabs - CRN787354****,CRN790916**** for this rides amount deducted from ola postpaid... - Image 2
Ola Cabs - CRN787354****,CRN790916**** for this rides amount deducted from ola postpaid... - Image 3
Ola Cabs - CRN787354****,CRN790916**** for this rides amount deducted from ola postpaid... - Image 4
Hello Team, Good Day!! we are facing postpaid service , because of this deducted the amount from my postpaid and cash taken by auto drivers for below two trips 1.CRN787354**** on November 29th 10:57 am trip 10:54 AMOpp. NTR Market LB Nagar, Doctors Colony, Saroornagar, Hyderabad 12:00 PMVilla-107, VESSELLA MEADOWS, Ibrahim Bagh, Hyderabad for this rides amount deducted from ola postpaid and cash taken by auto driver ENAVATH SOMLA 2. CRN790916**** ,December 13 th morning 9.48 am 09:48 AM9-4-10, Mahankalamma Thota, Sai Ram Nagar, Champapet, Hyderabad, Telangana 500079, India 10:21 AM9FPG+VXQ, Troop Bazaar, Koti, Hyderabad for this rides amount deducted from ola postpaid and cash taken by auto driver VAMKADAVATH CHANDAR please refund my online amount Thanks Veeresh guggilla 1982gvh@***.com 988557****
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Loss:
$416

Preferred solution: Full refund

Anonymous

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| map-marker Sydney, New South Wales

Invalid payment charges and adding late fee

Ola Cabs - Invalid payment charges and adding late fee
Ola Cabs - Invalid payment charges and adding late fee - Image 2
Have written to them again the below ticket number Re: [Ola Support] #38613**** - Driver stopped the trip midway / vehicle broke down , Finally I get an acknowledgment. I am reiterating the issue for the last time . If my issue is not resolved now , I will simply delete the app permanently as your late fee and the overdue both are ridiculous. Attached are 2 screenshots . First of the useless driver who left my wife and kids midway on the way from Pune to Mumbai after I had prepaid the whole trip. The driver was dodgy got the wrong car numbers didnt match and was talking on the phone all along and dropped my family in Santacruz instead of Kandivali . Since this was prepaid the full anoint was charged already and I had to call OLA and after multiple follow ups I got a slight refund . The first screenshot is the money already paid to the driver so there is no overdue payment . The second screenshot is the overdue levy with late fee which needs to be reversed immediately to 0. Kindly action this on priority and confirm . I am No longer in Mumbai and in Australia now for a few months and as I said this is my last mail on this subject am just completely frustrated .
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Rohitash K Ywg

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Fare money debited by twice for 1 one fare

Ola Cabs - Fare money debited by twice for 1 one fare
Ola Cabs - Fare money debited by twice for 1 one fare - Image 2
I was booked ola cab with CRN no 777202**** on date 20/10/2023 at Patna. I was pay fare 410 with two time (total-820)to driver by phone pay even my fare only 410 only. Driver deny to return the money. Plz refund my pay on the same phone pay no.
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Preferred solution: Full refund

Breunna Emh

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Need help

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I left my jacket inside the cab & driver not answering my phone. After long time he took my phone but they make so many excuses. Still my jacket is with him. I wait atleast 8 hrs on airport. Pls suggest me what i have to do ??? So how we trust at your services bcoz one person make wrong
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Preferred solution: Deliver product or service ordered

User's recommendation: We careful

Krishnappa G

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My Parents have left a bag in Ola Car - Driver name - Sharath Babu

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Hi, my Parents travelled to Marthas Hospital Nrupatunga road from Coffee board layout Nagavara Bangalore. They have left the bag in the car and driver details are unknown except the name. Name of the Driver is Sharath Babu. Please help.
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Preferred solution: Deliver product or service ordered

Ram Dass G

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Mental and physical Torture of customer .

On 15 Feb 2014 I booked Ola from Vijaywada to Guntur. The cab driver didn't accept payment through Ola money ( Rs. 1450) and started bargaining. Asked extra money, when I didn't agree for extra money ,he cancelled my booking leaving me on the road. This type behavior with customer is uncalled for. Ola instead of taking action against the driver, raised Rs.60 cancellation charges,though cancellation charges refunded on my taking up d issue with Ola. What about my mental torture. I was left on road and have to hire an unauthorized taxi by paying Rs. 1800
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Loss:
$350
Pros:
  • Good & reliable
Cons:
  • Drivers always taking extra money

User's recommendation: Customer must be compensated and action be taken agaist d driver.

NAKUL B Zyl

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Application for claim of Subsidy

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Ola Cabs - Application for claim of Subsidy
Ola Cabs - Application for claim of Subsidy - Image 2
Dear Sir, It is a matter of regret that, the dealer harassed me regarding the claim of subsidy. I have purchased a OLA Scooter on dt.10.01.24 vide Invoice No-OR3507**** ( REGD NO-OR02CQ3555). While I am going to apply subsidy in E-Vehicle Portal, a message comes that battery capacity has not yet updated in portal , contact dealer point. I just want to know why dealer has not yet updated updated the battery capacity in the portal, as a result I am facing problem to claim subsidy. Request you to solve the matter as soon as possible. Regards. Nakul Behera. M-933729****
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Preferred solution: Full refund

User's recommendation: The system for claim of subsidy should be clear and transparent

Oval Fsw

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| map-marker Ahmedabad, Gujarat

Complaint aboutbilling

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Ola Cabs - Complaint aboutbilling
Ola Cabs - Complaint aboutbilling - Image 2
Can't contact easily to customer care executive. Today i.e 10/03/25 one rekshawala demanded extra cash and he took. Bill was 89 Rs That time I was helpless I can't contact easily to customer care executive. The rekshwa no.was GJ 13 Av 4530. Thanks
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Manimala N

The postpaid bill gate higher without any reason, While I didn't used the certain amount for ride.

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1st time postpaid amount get higher after booking cab, for 2km the ola 185rs, I don't know how the fare get increased suddenly.
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Loss:
$65

Preferred solution: Price reduction

Sumit M Noc

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Verified Buyer
| map-marker Kolkata, West Bengal

No helpline nombor ola cab

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Ola Cabs - No helpline nombor ola cab
Ola Cabs - No helpline nombor ola cab - Image 2
Not pay customer ...No any help ola helpline nombor ola cab any problem face car owner and driver so plz ola cab help line nombob open in kalkata 24x7
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User's recommendation: Not pay customer diver face problem

Kamal S Bog

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I have a complaint

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Updated by user Dec 30, 2023

No response from Ola as yet on 31st Dec 24

Original review Dec 30, 2023
The driver accepted the ride on 29th Dec and when he reached our hotel (Fortune Inn, Heritage Walk, Amritsar)we loaded our luggage He then mentioned that if it is cash payment only then he will go further with the ride. We had tongo through so much inconvenience and his stubbornness leading to unload our luggage and wait for another booking. We were late to the airport because of this behavior Ola needs to take note of this
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Loss:
$10
Pros:
  • Dribers cancell rides and demands for cash
  • Ola driver tottly frod
Cons:
  • Payment method are not correct
  • No customer care calls or support
  • Rude driver

Preferred solution: Apology

User's recommendation: Pls make sure that the driver accepts card payment which is part of the Ola App booking process

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