Ola Cabs
Ola Cabs Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ola Cabs reviews show a 1.5 star rating from 11,840 customers and only 7% would likely recommend; overall sentiment is negative with recurring problems around customer service, refunds and billing, and complaints about drivers and extra charges.
Key Takeaways for Future Customers
- Expect frequent contact issues with support and delays resolving refunds or fare disputes.
- Be prepared to document payments and trips if seeking a refund or invoice.
- Confirm driver details before travel and check fares to avoid extra charges.
Negative Feedback / Risk Areas
- Widespread Ola Cabs customer complaints about unreachable customer service and unresolved refund requests.
- Reports of double charges, drivers demanding extra cash, and billing or invoice errors.
- Frequent cancellations, lost items, and poor handling of penalties or account blocks.
Positive Feedback
Some long-term users note occasional successful rides and features like prime plus requests, but positive mentions are rare compared with service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ola Cabs reviews show a 1.5 star rating from 11,840 customers and only 7% would likely recommend; overall sentiment is negative with recurring problems around customer service, refunds and billing, and complaints about drivers and extra charges.
Key Takeaways for Future Customers
- Expect frequent contact issues with support and delays resolving refunds or fare disputes.
- Be prepared to document payments and trips if seeking a refund or invoice.
- Confirm driver details before travel and check fares to avoid extra charges.
Negative Feedback / Risk Areas
- Widespread Ola Cabs customer complaints about unreachable customer service and unresolved refund requests.
- Reports of double charges, drivers demanding extra cash, and billing or invoice errors.
- Frequent cancellations, lost items, and poor handling of penalties or account blocks.
Positive Feedback
Some long-term users note occasional successful rides and features like prime plus requests, but positive mentions are rare compared with service issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Panipat, Haryana
Extra money
- - Paid 550; payment failed.
- - Rider took my phone and processed payment himself.
- - He charged 5050 from my phone; I found out after.
Mne 550 payment kiya rider ke pass meri payment failed hogyi. Fir rider ne mere hath se phone liya aur apne aap se payment karne laga aur usne payment zyada daal di.
Payment total mne rider ko deni thi 550 aur usne khud se mera phone liya aur apne scanner me 5050 rupees mere phone se daal liye.
Mujhe pata bhi nahi chala. Mujhe ghar aane ke baad pata chala.
- Ola cabe
Preferred solution: Price reduction
Narwana, Haryana
Outstation
Still did not connect to customer care how can I get outstation either it's possible or not to connect
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bengaluru, Karnataka
My kids travelled in ola auto today mng...
My kids travelled in an Ola auto today at 10:15 am. They forgot their bag in the auto.
We verified the driver's contact number in the app, but we couldn't get in touch. Please help us.
- Bag and water bottle
Preferred solution: We want my bag that's it
User's recommendation: Add driver phone number in driver details also
Tokyo, Tokyo
Dual payment
It shows incorrect number.Very poor customer support. I am trying to connect with ola customer care from 3 pm and still i don't have any proper medium to reach ola cabs support please refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have been unnecessarily charged extra. There is some glitch in the software
- - Drop-off address entered: Centrium IT Park, Thane.
- - Final destination on the map was wrong; we rerouted and paid extra.
- - Please investigate and revert.
I had entered the drop-off address as Centrium IT Park, Wagle Estate, Thane. The address updated to the driver's app/profile was correct; however, the final destination in the map with the driver took us to the wrong destination.
Now we had to reroute, and I had to pay extra to the driver.
I request you to please investigate and revert. Thank you.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy taxi never arrived
- - Ordered a cab from Ola Cabs after my car was stolen, but none arrived for a week; I am making my way home, running in lake and chased by tribesmen.
I had just come out of a meeting and my car had been stolen, I needed to hitch a ride and decided to use this taxi service called "Ola Cabs". I ordered a cab and I waited a whole week in India and no cab arrived. I am currently making my way back home, I am running in a lake getting chased by tribesmen, Please send help ;)
Preferred solution: A Tumble Dryer
User's recommendation: Make sure you don't anger the locals
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hyderabad, Telangana
Pls cancelled my order pickup location...
Pls cancel the order it will take some days because the cooking gas is not their that's y
In store cooking gas is not there; that's why I am asking to cancel my Ola order. Can I get support to cancel my order?
- 100
Preferred solution: Store lo gas ledu kabati late padtadanta
User's recommendation: In store gas is not their so I am waiting also west please to acceptit
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coimbatore, Tamil Nadu
OlA partner not cancel
Ola pantner delvery parcel booking location is deffrent area customer booking another location so i would reached location so pls solve it sir...
Preferred solution: Deliver product or service ordered
Vadodara, Gujarat
Payment Double charge
- - I have already paid the Ola driver and the payment is complete.
- - The driver is asking for 430 again.
I have already paid the Ola driver for this ride, and the payment has been successfully completed from my side. However, he is still asking me to pay 430 again.
The amount has already been deducted, so I should not be charged twice for the same trip. Please check this issue and confirm why he is requesting an additional 430
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account block list
- - Account blocked for 2 years.
- - ID used to open an account for another person.
- - Driving license linked to another ID.
- - Request removal of block.
my account to open another person my id to misuse another bike taxi to attached him 2 years to my account block list sir my own vehicle 3 wheeler auto sir my driving license to another id matching sir my account block list remove sir
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Erode, Tamil Nadu
Ola Drivers demanding double the charge of App charge
- - Fare shows 57; Ola drivers demand 100; ride canceled after refusal.
- - Poor customer support and negative app experience cited.
I have booked a cab from Mittapudur, Salem to Sarada College, Salem. The app charge is showing 57, but all drivers are demanding 100.
I denied paying 100, and they canceled the ride. All the time, the Ola drivers are doing the same. Then what use is it to go and book in this app, and it only makes the customers annoyed always?
There is no proper customer support, too. The worst app I have ever seen.
Preferred solution: First, easy customer contact.
User's recommendation: Very worst app, I don't recommend in Salem, Tamil Nadu.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bengaluru, Karnataka
Driver changed my destination
- - Driver changed destination without permission and charged for it.
- - Screenshots of booking details and the driver's drop-point changes.
Respected team, Hereby I complaint about the driver who changed the destination without my permission. He has charged me for the destination of my booking but stopped at his choice.
A few times I am cheated by your company this way.
I have the proof as screenshots of the details of my booking and the details of drop point driver did. Take strict action against such drivers and stop cheating customers by your team anymore.
Preferred solution: Apology
User's recommendation: DONT BE CHEATED LIKE THIS
Hyderabad, Telangana
Ola wating charge what is the wating charge
Why is the weight in catch ola cab is waiting charge why that already I am recharged but Ola wating charge cabbage waiting charge not understand
Hyderabad, Telangana
Ola app is not login in my phone
My phone is not working properly last Last ride not a cancelled my phone and now phone to not canting
User's recommendation: Last ride cancel my account
Bengaluru, Karnataka
Account block
I paid the dues amount but still not login I have 151rs 2 times recharged still not login Please call me
Bengaluru, Karnataka
Documents not collected
Rc book and insurance copy not provided from 08 month. Till now, no response has been given, so I need valid and correct documents as soon as possible.
... from Dwarkish.
Preferred solution: Full refund
User's recommendation: Dwarkish
About
, , ,
ANI Technologies Pvt. Ltd. operates under the Ola trade name. It is an online transportation network company. The company was founded by Bhavish Aggarwal in December 2010. The headquarters is based in Mumbai, Maharashtra, India. Ola owns and operates more than 200,000 cars across India. It offers a Ride Estimate tool to calculate approximate fare for a ride. A fee can be required for micro, mini, prime, sedan, and luxury car cancellation. There is a free Ola cabs application for mobile devices with Android, Apple, and Windows operating systems. Customers can use cash and online payment options. It is possible to request an invoice.
Ola Cabs is ranked 57 out of 496 in Transport category
Asia, Other, Worldwide, USA, Australia, Canada, Europe, UK
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