Elluru P

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Verified Reviewer

Payment.issue

The last trip of the driver cost me extra money. I feel cheated.

I called him and he assured me he would repay the money after some time. However, when I tried calling him the next day he repeated the same promise. Two days later, he blocked my contact. I called from another mobile and enquired about my refund, to which he again assured me he would resolve the issue.

But until now, my money amounting to 240 rupees has not been returned to me.

I suspect he cheats everyone. I will try to get my money back.

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Loss:
$240

Preferred solution: Full refund

User's recommendation: Don't trust ola driver's

Banwari lal R

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Driver is a fruad

Ola Cabs - Driver is a fruad

Dear Ola,

This driver, fraudulently named Sapan Goswami, drives an AURA white taxi.

I travelled from Ranjeet Vihar, Delhi to Naveen Shahdara, East Delhi.

His mobile number is +919667****16.

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Loss:
$4500
Resolved
Delanie Kyx

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Verified Reviewer
| map-marker Kyiv, Kyiv

Resolved: Extra money deduct form ola wallet

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I already paid ride claimed amount to cab driver as per his demand. We havent seen your ola app transaction after trip complete as Myself had not gave any authorization for deduct it from my ola postpaid account.

Instead of reverting these claimed amount , now OLA is claiming for trip fair after araising problem by mail. How it is possible? If you are not reverting trip fair please give me trip drivers mobile number , I will claim amount from that driver and return to you. Also you take necessary action against cab driver for his misconduct, I will not pay any amount till issue resolved.

Plone no. 992244****

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Archie A Kzl

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My parcel not delivered

Ola Cabs - My parcel not delivered
Ola Cabs - My parcel not delivered - Image 2
Ola Cabs - My parcel not delivered - Image 3
Ola Cabs - My parcel not delivered - Image 4

I have ordered a parcel on 23rd June to receive but didn't get my parcel delivered. Driver took the parcel from my relatives place but it was not delivered.

My mother is in hospital so we could not cook the food and my relative sent food items for us.

He asked from me how much the parcel delivery charge was, I told the amount, then he asked for extra money & I said I already paid online. I have already paid the amount online for Rs.70. but he didn't show up.

Then I Called numerous times to driver from my number & number from where the parcel was taken but no answer. Then my relative tried another number, he picked & after listening he disconnected the phone.

Then I tried another number and he said, complain to the ola & disconnected the phone.

I waited for 2 hrs when it was showing 18 mins to receive for a long time. then from the app itself time is gone and my address too. how is it possible from the app where he can edit it???

His name is Biswajit Das and his phone number is also can send

I have all the call proofs from both my phone numbers.

There is no option for a parcel help center in the ola app and it's still ongoing showing in the app & track ride after 2 days.

I have attached all the screenshots and can send proofs too.

we dint get the food after paying also such harassment, just imagine it was food, what if any valuable belongings are there, there is no such option for support.

if OLA app not able to handle this then you should not add such services in the app.

also i ' m wondering if such ppl registered in app with pic and phone number still he could do such cheap behaviour. what else he can do ??

How cud u hire such ppl for such a big brand.

Isn't there recording or tracking in the ola app to suspend or expel such ppl for parcel services?

Neither my parcel delivered, nor i got my money which was paid for the service, also dint get any call from ola after mailing them.

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Loss:
$70
Cons:
  • No customer care option or instant resolution

Preferred solution: Apology

User's recommendation: Never use OLA app for parcel anyway

Durgesh Mohan S

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Payment.issue

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Ola Cabs - Payment.issue
Ola Cabs - Payment.issue - Image 2

My ride payment was made through Google Pay, but the bike driver did not receive the payment. I have attached a copy of the payment in this complaint notebook.

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Loss:
$102

Preferred solution: Full refund

HARSH S Oss

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Payments

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Ola Cabs - Payments
Ola Cabs - Payments - Image 2

Sir, I booked an Ola bike and it charged me higher than the booking price. The refund is not given by Ola. Please take notice.

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Loss:
$30
Pros:
  • Services are great
Cons:
  • Very time consuming

Preferred solution: Full refund

User's recommendation: IF OLA WILL BEHAVE THIS WAY THEN RECOMMENDATIONS ARE BAD

BipulKumar M

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Verified Reviewer

Due charge issue

Ola Cabs - Due charge issue

Two years back on a bike ride from Jadavpur to Saltlake electronics complex trip the problem occured. I booked for online payment and paid the money after I alighted from the bike.

Within that time the bike driver very quickly left to little distance and did something. Since then I see a due to 228 rupees.

Since then I couldnt book any Ola cab. Please, remove that unjustified due so that I can book Ola in future.

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Preferred solution: Solution

Apurwa S Irf

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Haven't got my refund yet

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Ola Cabs - Haven't got my refund yet
Ola Cabs - Haven't got my refund yet - Image 2

I ordered food from Ola and my order got cancelled, but I haven't received my refund. I ordered food on June 21, 2024, and today is the 26th, but there's still no refund.

I don't know where to complain; I've tried calling every customer care number, but couldn't connect.

My order ID is ONDC_137915M9cZ08. Kindly check and respond.

View full review
Loss:
$275

Preferred solution: Full refund

Nikita D Ccy

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Verified Buyer

Facing issues in the ride

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Ola Cabs - Facing issues in the ride
Ola Cabs - Facing issues in the ride - Image 2
Ola Cabs - Facing issues in the ride - Image 3
Ola Cabs - Facing issues in the ride - Image 4
Ola Cabs - Facing issues in the ride - Image 5

I booked an Ola from the airport to my home. The driver asked me to set the payment mode to cash.

I changed the payment mode, and he asked me for the OTP and the price shown on the app. After he dropped me off at my location, he didn't start the ride on the app. Instead, he asked his friend for his GPay QR code and gave it to me to make the payment. I paid him via that QR code.

I didn't receive an invoice, and the driver is not answering my calls. This is fraud against the customer.

I need to submit the bills to my company, but the app is still showing the ride as scheduled and not yet started. What should I do?

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Preferred solution: Full refund

Resolved
Akshara A Wqi

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Verified Reviewer

Resolved: Driver started a fight, driver behaviour

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Ola Cabs - Driver started a fight, driver behaviour
Updated by user Jul 09, 2024

Company fixed the issue and I have been provided with apology.

Original review Jul 09, 2024

Driver also miss behavior in women rash driving accident is just. Missing I asked questions rash driving driving also touch in women give police complaint

View full review
Loss:
$240

Preferred solution: Full refund

User's recommendation: Police complaint

Larson A Ils

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Driver charged me twice

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Sir/Madam,

My last ride was on 05.07.2024,

from my home to my office.

I booked a cab,

The driver told me he is not receiving any cash trips so he asked me to pay in cash. I accepted this.

I informed him that I didn't have cash and I would pay him via Gpay, to which he agreed.

After my destination was reached, I paid him through my Gpay account.

My account was debited Rs 590.

In my hurry, the driver claimed he hadn't received the money so I paid him another Rs 590 into his second account.

He then confirmed that he had received my money.

Upon checking my account, it shows that I paid him twice: Rs 590+590=1180.

Now the driver claims he hasn't received the money and he isn't answering my calls. Can you please help me with this?

Thanks & Regards,

Larson Anthony

View full review
Loss:
$590

Preferred solution: Apology

Rasika Njg

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Verified Reviewer

Complaint against auto driver

I'm booking an Ola auto from Thillainagar 10 Cross to Satharam bus stop. The cost is showing 57-60 rupees but the driver cancelled the trip and told us that he was not attached to Ola, then he charged 100 rupees.

The driver's name is Lakshman and the auto number is CRN 835833****. Please take action against the driver and inform me.

How can I contact you by phone? I want your customer care number.

View full review
Loss:
$40

Preferred solution: Price reduction

Dwane Uoy

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Verified Reviewer
| map-marker Rochester, Michigan

Payment related

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The driver who dropped me from Airport charged 50% more, by saying he followed a different route to avoid traffic, which in my opinion is against the ola rules. These kind of drivers should be banned using ola or some severe fines to be imposed.

As this does not build any confidence in using OLA app.

The coupon code sent for me did not activate or not to be seen in any ola ride booking. For me the entire thing seem to be a scam

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User's recommendation: 50%

Anonymous
map-marker Bengaluru, Karnataka

Delivery issue

Ola Cabs - Delivery issue
Ola Cabs - Delivery issue - Image 2

I am writing to lodge a strong complaint regarding Order no. ONDC_621940X274W6 placed on July 5th, 2024, at 11:37 AM from Truffles St.

Marks Road, St. Marks Road, Bangalore, Karnataka, 560001.

Despite the order being confirmed, I have neither received the food nor any updates regarding the order status.

It has been 9 days since the order was placed, and this unacceptable delay is causing immense inconvenience.

I demand an immediate refund for the entire order amount. I expect a swift resolution to this issue.

Please treat this matter with urgency and provide me with a confirmation of the refund initiation.

View full review
Mattye Eax

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Verified Reviewer
| map-marker Bengaluru, Karnataka

949322****

Ola Cabs - 949322****

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About

Related Companies

Ola Cabs New Zealand, Ola Cabs Australia, OlaMoney, Ola Cabs United Kingdom

Summary

ANI Technologies Pvt. Ltd. operates under the Ola trade name. It is an online transportation network company. The company was founded by Bhavish Aggarwal in December 2010. The headquarters is based in Mumbai, Maharashtra, India. Ola owns and operates more than 200,000 cars across India. It offers a Ride Estimate tool to calculate approximate fare for a ride. A fee can be required for micro, mini, prime, sedan, and luxury car cancellation. There is a free Ola cabs application for mobile devices with Android, Apple, and Windows operating systems. Customers can use cash and online payment options. It is possible to request an invoice.

Ola Cabs reviews and complaints

Ola Cabs is ranked 49 out of 328 in Transport category

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