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Ola Cabs

Ola Cabs

www.olacabs.com
What is your customer experience with Ola Cabs?

Ola Cabs Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Ola Cabs has 1.5 star rating based on 13442 customer reviews. Consumers are mostly dissatisfied.

  • 8% of users would likely recommend Ola Cabs to a friend or colleague.

  • Rating Distribution
  • Pros: Payment issue, I am a regular customer of ola and i like to be with, Extra money charged.
    Cons: Could not able to contact customer care number, No customer care number at all, Call me.

View full overview ›

Media from reviews

Ola Cabs - Driver misbehave me
Ola Cabs - Driver misbehave me - Image 2Ola Cabs - Miss my phone in cabOla Cabs - Food order ont deliverOla Cabs - Service was too lateOla Cabs - Payment is done yet reflecting as not paid on the drivers deviceOla Cabs - Payment done still not reflecting as paid
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Top Ola Cabs Reviews

Positive Review

"Paid Ola and driver for the same ride yesterday"

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Double payment for the same ride. In future be careful about paying the driver when Ola is taking the fare directly

Critical Review

"Report issue"

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I have not received any response for my request or complaint I have raised. And the customer care support is not reachable even during 10am-7pm.

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driver ola ride money amount customer payment cab number app
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Anonymous
map-marker Hyderabad, Telangana

Misbehave by driver

Driver has collected double money from me and he has given physical receipts for the same.

I have the recordings, while he was threatening me to pay more or else he said he will drop me in middle of the road.

if i don't get the resolution to this complaint then i will raise police complaint.Mis

View full review
Anonymous
map-marker Sydney, New South Wales

Happy to do it

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Ola Cabs - Happy to do it
Ola Cabs - Happy to do it - Image 2

I'm a sacsesfal biznes man that likes to donait money to the poor mainly in Africa Ghana if you can make a donashoons please give generally for the hangry and homles that need Madison and to fly to Australia for work and a new. Fewcher with my company for them thy are yunge people with famlys to the go with out food for weeks at a time sick in bed every day investment for good recomadaition

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User's recommendation: investment in Africa laiberas migrating in Sydney for work on companies

Nilay K Zih

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Assistance Required for Clearing OLA Dues from Abroad

Dear Ola Support Team,

I am a Non-Resident Indian (NRI) who recently traveled to India and utilized Ola services for a short duration using a temporary Indian phone number (+91 xxxxx). Upon returning abroad, I discovered that there are outstanding dues associated with my account. For the past three months, I have been attempting to settle these dues via ICICI net banking, but I consistently receive payment failure notifications, and the transactions do not process successfully. As a result, the dues have continued to increase, which I believe is unfair since I have made every effort to pay on time.

I am reaching out to seek your guidance on how I can clear my dues from abroad without relying on an Indian phone number. Additionally, I request that the dues be reviewed and adjusted, as the accumulation is due to repeated payment failures beyond my control, despite my timely attempts to resolve the issue. Your current payment system appears to have limitations that are hindering my ability to settle the account.

Could you please provide a prompt solution to this matter? I would appreciate your urgent assistance in resolving this matter.

View full review
Loss:
$833

Preferred solution: Price reduction

Madhavi K Kof

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Muscat, Muscat

Demand for payment

I am getting continuous calls for a payment. There is no pending payment when I check my account in Ola App.

I must now the details of the outstanding amount if any.

So I donot understand why this constant calls for payment.

Please address the issue urgently as it's an harrassment and a nuisance.

Best regards

Madhavi

View full review

User's recommendation: This is a good platform to inform Ola because I couldn't get the Customer service and register my complaint. I couldn't get the "Ticket" . Hope Ola is listening to my grievance as this incident is a terrible experience to a law abiding citizen

Aylah Qgi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Delhi, National Capital Territory Of Delhi

Fraud

Yesterday i have arrived from sector 46 gurgaon to sector 32 gurgaon and initially my fare was rs.165 but the driver charged me rs 964.

I am attaching the screen shot of payment

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Winifred Bgy

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Verified Reviewer
| map-marker Bengaluru, Karnataka

Paid Ola and driver for the same ride yesterday

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Double payment for the same ride. In future be careful about paying the driver when Ola is taking the fare directly

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Anonymous
map-marker Karimnagar, Telangana

Report issue

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I have not received any response for my request or complaint I have raised. And the customer care support is not reachable even during 10am-7pm.

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Shifa P Rmc

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Verified Reviewer

Bad driver in ola trip

Driver was ill-mannered and was using bad language. Take action against the driver and inform about the action you have taken against him. Not a safe driver to take a ride with.

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Preferred solution: Full refund

Melda Mxz

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Verified Reviewer
| map-marker Mumbai, Maharashtra

Driver behevihar very hard

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Book ride bhubaneswar railway station to cuttack.but driver bola extra 300.manakit to bala gandire dum nahi ride diver se cancel hua

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Micholas Guy
map-marker Bengaluru, Karnataka

Miss my phone in cab

Ola Cabs - Miss my phone in cab

my mother missed her phone yesterday night in the cab Driver name Mr Guru raj CRN 936432**** 10.24 pm

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Nirosh T Zvd

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Verified Reviewer
| map-marker Chennai, Tamil Nadu

Need invoice copy in Sathya name

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Ola Cabs - Need invoice copy in Sathya name
Ola Cabs - Need invoice copy in Sathya name - Image 2

I booked ola for my friend in my account.also they provided invoice in my name.

Need invoice copy in my friend name

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User's recommendation: Please provide properly

Anchal T Dla

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Delhi, National Capital Territory Of Delhi

The behaviour of driver and the ola money scam

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Ola Cabs - The behaviour of driver and the ola money scam
Ola Cabs - The behaviour of driver and the ola money scam - Image 2
Contains 1 confidential file for company representatives

book my parcel options and when driver is arrived he say the amount was not paid i payed using phone pay he saying he would not deliver the whole parcel if i dont pay him cash i try to cancel ride he forcing me but ride was not canceling he behaved rude and he saying the app is saying to collective money others wise he dont Deliver the parcel After a long time he saying contract to costumer care the money will be back so i pay him cash the delivery amount he take amount and say iam new to ola i cant do any thing you guys are scamming me i seriously take step against you company if the amount i pay online you should not give me back and there was no helpeline coustmer service in your app worst app i also attaching my payment receipt if you contract me iam greatfull if you dont i will take action aginst ola

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User's recommendation: Pls improve your riders aur guide your new riders on today book my parcel options and when driver is arrived he say the amount was not paid i payed using phone pay he saying he would not deliver the whole parcel if i don’t pay him cash i try to cancel ride he forcing me but ride was not canceling he behaved rude and he saying the app is saying to collective money others wise he dont Deliver the parcel After a long time he saying contract to costumer care the money will be back so i pay him cash the delivery amount he take amount and say iam new to ola i cant do any thing you guys are scamming me i seriously take step against you company if the amount i pay online you should not give me back and there was no helpeline coustmer service in your app worst app i also attaching my payment receipt if you contract me iam greatfull if you dont i will take action aginst ola

Aliston L

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Verified Reviewer

I was charged extra fare

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Ola Cabs - I was charged extra fare
Ola Cabs - I was charged extra fare - Image 2
Ola Cabs - I was charged extra fare - Image 3

Subject: Complaint Regarding Extra Charge and Unprofessional Behavior of Ola Auto Driver

Dear Ola Customer Support,

I am writing to formally lodge a complaint regarding an unpleasant experience I had with an Ola auto ride. During the ride, the driver demanded an additional 150 at the end, which was not mentioned at the start of the journey. This extra charge was not communicated in advance, and I was shocked when it was asked for at the end.

When I questioned the driver about this, he responded with rude and unprofessional behavior, raising his voice and shouting at me. This is not the kind of service I expected from Ola, and I am extremely disappointed with both the unexpected charge and the driver's behavior.

I kindly request a refund of the 150 that was wrongly charged, and I would also appreciate it if you could remind your drivers to behave in a professional and courteous manner. This experience has left a very negative impression, and I hope that steps will be taken to address such issues in the future.

I look forward to a prompt resolution and a refund to my account.

Thank you for your attention to this matter.

Sincerely,

Aliston Laiju

807337****

Ride Details: 31st March 2025, 300 was the agreed price + 150 extra fare

CRN: 928442****

View full review
Loss:
$150

Preferred solution: Full refund

Yancey Zvs

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Verified Reviewer

Auto drivers rude

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Ola Cabs - Auto drivers rude

Yesterday, I booked an Ola auto from Koramangala to Gnana Baramati at 7:15. The driver was very rude and drove fast.

My friend and I told him to go slowly, and he said that we were the 17th passengers to tell him this; no one else had complained. He was very rude. Please cancel his Ola license. I am also a professional advocate.

Using singular words, such bad and worst service in Ola. Shame on you people.

Give good service to good people, not to this type of idiot. Please cancel his Ola account, or else God save you people.

View full review
Loss:
$20

Preferred solution: Remove his license

User's recommendation: Don't send this type of uncultured person, *** fellow

RUPALI M Szg

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Verified Reviewer

Ola voucher

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Ola Cabs - Ola voucher
Ola Cabs - Ola voucher - Image 2

Till date, I couldn't contact Ola for my issue. I was charged way too much for my ride.

When I complained multiple times, I got a voucher, but I'm not able to use the voucher for my future rides. It feels like they just made a joke of it, and when trying to contact them through the app, they are not reachable at all.

View full review
Loss:
$560
Pros:
  • Good availability
Cons:
  • Prices and cheating drivers

Preferred solution: Full refund

Supriya K Log

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bhubaneswar, Odisha

Driver took extra money

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Ola Cabs - Driver took extra money
Ola Cabs - Driver took extra money - Image 2

We paid through UPI and showed the receipt to the driver. But he told us that he didn't get the money in his app, which means it's not showing that we paid.

We are getting late for our flight and are not in a situation to argue with him. Ola doesn't have a number to call customer care service immediately. That's why we gave him cash as well.

We need our money back. I am attaching his details and proof that we gave him cash directly.

View full review
Loss:
$115
Pros:
  • Timeliness
Cons:
  • Not having proper contact number

Preferred solution: Full refund

User's recommendation: Plz provide proper contact number to call customer care service immediately after happening such incidents.Drivers r taking advantage of it.

About

Related Companies

OlaMoney, Ola Cabs Australia, Ola Cabs New Zealand, Ola Cabs United Kingdom

Summary

ANI Technologies Pvt. Ltd. operates under the Ola trade name. It is an online transportation network company. The company was founded by Bhavish Aggarwal in December 2010. The headquarters is based in Mumbai, Maharashtra, India. Ola owns and operates more than 200,000 cars across India. It offers a Ride Estimate tool to calculate approximate fare for a ride. A fee can be required for micro, mini, prime, sedan, and luxury car cancellation. There is a free Ola cabs application for mobile devices with Android, Apple, and Windows operating systems. Customers can use cash and online payment options. It is possible to request an invoice.

Ola Cabs reviews and complaints

Ola Cabs is ranked 58 out of 404 in Transport category

Area Served

Asia, Other, Worldwide, USA, Australia, Canada, Europe, UK

Payment Methods

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